CUSTOMER FEEDBACK
The Internet is a very big place, and there are some not-so-nice people out there waiting to pray upon the unsuspecting public. If you've been reluctant to make a purchase from a Web-based business, we hope that the following actual customer comments will help resolve any fears you may have in dealing with Trojan Horse Antiques & Collectibles. (We do not correct grammar, typos or misspellings, as we want the comments to show in their exact unedited versions.) Of course, this is only a sampling of our references..... feel free to check out our auction feedback too.
We Respect Your Privacy! Although we'd love to list the names and e-mails of the kind folks who have provided us with glowing feedback, we feel it's more important to protect our customer's rights to privacy. We firmly believe that "Spam" should remain a mystery meat. Rest assured, we will never (EVER!) provide your personal information to anyone, for any reason, without your permission. But, if you love our products and service and tell us so in an e-mail, don't be surprised if you find yourself quoted here too.
ACTUAL UNEDITED CUSTOMER COMMENTS:
- I like to write this review to give an extreme positive feedback from Germany. I found www.TrojanHorseAntiques.com on the internet when i was searching to buy a special and extreme rare artwork. Please notice that the distance of communication was Germany to California. We worked out a deal and from then Susie showed me what service and customer relationship means. We got the artwork shipped to Boston and she took care of finding a professional carrier. I am so pleased by the deal that i like to recommend to everybody this gallery. Its fast , secure and you get the best service and deal. Once again Susie. thank you from Germany. Regards E.M in Germany
- Dear Susie, I received the plate in excellent shape. Today I presented it to the lady who lost hers in the previous hurricane. She was so surprised that it brought tears to her eyes. Thank you so much for what you did for us. May God bless you always. J.C.
- Dear Susie, I just wanted to drop you a line and tell you that I received my package of the 3 Elvis plates yesterday and how impressed I was at the packaging of them. It was so nice to see all of it done up in such a nice and safe way. I just recently have had a bad experience with another website. Half of my order got lost in the mail because of the poor way they packaged it. And now I have to file an insurance claim. I just wanted to let you know that I truly appreciate it and look forward to purchasing with you again soon. Oh, and my 3 year old daughter was standing right with me when I opened the box, and as I pushed the stryfoams out of the way she spotted the candy cane and got so excited. She was already licking on it as I opened the plates. Also, thank you for telling me in your last email about the custom search services you offer. I will keep that in mind! Thank you again for your thoughtfulness and it's people like you that make me not so nervous to order online. Happy Holidays, CS of Louisiana
- Greetings Susie from a gloriously warm, blue sky England. Thank you so much for the plate which arrived today. What fantastic packaging - truly excellent. I shall have no hesitation in recommending you should anyone ever ask. Thank you so much. I am sure the eventual recipient (my 22 year old daughter!) will be delighted with it. S.R., England
- I was so excited to get your email!!! I can't believe you found it . . . and so soon!! And well within my price range!!!! When I got your first email, I figured I'd be waiting for awhile, especially since you mentioned you were going on vacation!! So your second email was the best surprise!!! I can't thank you enough for finding all 3 in such short order!!! Please let me know if you have any kind of feedback area on your website, because I'd be more than happy to let people know how great you are!! I will let you know when I receive the plates!! I can't wait!!! Very Gratefully, S.C.
- Susie, I'm just letting you know that the Knave of Hearts is here. Yes! that completes my collection of these plates - I'm not much of a collector for plates, but this series is one that my father brought my attention to, and what Dad thinks is good - must be good! The plate arrived in wonderful condition due to the great packing. Now comes the time to rearrange this front room, and display these beautiful things! Thanks for the timely delivery, as promised, and thanks for the 'nudge' to get me to take a closer peek at the artist. Take care! K.C.
- Just wanted to let you know I received the two plates (Cream of the Crop and Outstanding in Your own field) today. Thank you so much for all you have done in finding these hard plates. I really appreciate it. I will definitely contact you again when I am in search of another plate I need. S.A.
- I received my vases yesterday-they are just as beautiful as I thought they would be!! Thank you for holding them over for me. Your kindness is appreciated. R.S.
- I got the plate yesterday and it's perfect!! Thank you so much. Now my set is complete again and all is well in my little world!! Have a great day!! L.C.J. from Canada
- Wow, fast response and lots of information. I am truly impressed with your website and response time. Thank you very much, Susie. K.N.T.
- I received the dog and blue cat yesterday. very nice!! thank you for the extras and well packaging and i will check out your site often. Thank you!!! Teresa A.
- Rec'd the plate on Tues., thank you for such prompt service. D.P.B. from Texas
- Hi, Susie! My trusty UPS guy came today and delivered the GDA shirts, which are great. Thanks again for your efficiency, your friendly demeanour, and even for the candy can on the bag! That was a very sweet (sorry for the bad pun) touch. Take care, have a great holiday..... Cheryl G.
- Hi Susie! I just wanted to let you know I received my Roy Rogers plate and I am thrilled to death to get it. Thanks so much for helping me find it. I have told everyone at work about your helpfulness. Have a great Thanksgiving. Rhonda R, Indiana
- WOW, the wonders of modern technology; I haven't left my chair yet, & a reply already! Thanks for everything; the personal touch makes a difference. Karyn from Australia
- THANK YOU FOR MAKING MY DAY YESTERDAY!!! After visiting a local craft store, where I encountered an extremely rude salesclerk (the manager didn't seem overly concerned), I came home to find a box containing my plates. They were in excellent shape and you did a great job of packing them. Also the candy canes were a super way of saying you value my business. You truly know the meaning of CUSTOMER SERVICE. With your kindness, you have created a loyal continuing customer; the craft store (unfortunately) has not. Thank you again for all the effort on shipping my plates to me--they are just beautiful and I love them. Happy Holidays!!! Kathleen K, Wisconsin
- We have been searching for this Plate for over 5 years!! It was nice to find it at what I would consider a very well put together and 1st rate website. R & M H.
- I received the plate yesterday and it is very beautiful and we are very pleased with the quality of your service and merchandise. Julie G.
- I am looking forward to my new shipment! I will be checking your website regularly, now. You have been great to work with! S.L.
- Just wanted to thank you for my order! The Coca Cola Barbie is beautiful. I bought her as a gift for my sisters 50th birthday. I know she will enjoy her very much. I will be passing out your web address to all my friends & family. You guys are Great! J.W.
- Just dropping a line to let you know that I received the Ken as Scarecrow, yesterday, August 14. I've been looking off and on through the internet and making phone calls for over a year to find Ken as Scarecrow in a price range I could afford. I was beginning to think it was not goiing to happen by her next birthday. Thank you for making this possible. I wish I could express better how much I 'preciate yall. Yolanda A.
- Santa comes through! The one and only item my five-year-old has repeatedly requested from Santa this year is Little Bo Peep. Hard to find, but so thankful that I secured it so quickly and effortlessly (minus the 5 hours prior to that, not to mention repeatedly being outbid on another site!) through you. Barbara E.
- Thank you for covering the extra shipping. What a great online experience - I will definitely tell my friends about your site. Brent
- Good Morning Susie, let me just say you are Awesome! You put eBay to shame! I got Sally yesterday and she is perfect, I was able to make a young girl happy on Halloween. Thank you so much, I will be buying from you again, and telling my friends what a great experience I had. You have been bookmarked! Cynthia H.
- Thanks again, Susie. You've got my vote for Seller of the Millennium! Richard
- The plates arrived today! All are in excellent shape. I will leave some more positive feedback. I wish all deals were as easy as working with you. Last night my wife caught me surfing trojanhorseantiques. Luckily I was able to close the page quickly before she had a chance to see it herself. :) Thanks for the transaction it was good, hope it was good for you too. Doug
- I received my plate today! When I picked it up from the Post Office I was horrified to find a big hole in the side of the box and was sure that it would be in pieces, but when I opened it I found the plate in perfect condition. Thank you so much for packing it so well!! I am very satisfied and am looking forward to placing it with the others. S.S. from Oregon
- I only had a few minutes, but have found another plate I would like to add to my order in your Ruby Lane shop. Your Ruby Lane shop it AWESOME! Like I said, I only had a few minutes, but I will definitely take more time in the future to stroll your aisles and check out your website too. I LOVE your mission statement!!!! Barb
- Just wanted to let you know that I received the Marilyn Monroe plate on 8/23. Thank you very much - it has been a pleasure doing business with you! J.M. from North Carolina
- Thank you for your excellent service. We are very happy with the prompt service and follow-up. This was our first "On line" shopping experence. Your web page and help from Yahoo made it painless. It was exactly what we were looking for. P.S. We will use your service in the future... N&L P
- Dear Susie - Just a quick note to let you know the Barbie arrived yesterday in beautiful shape. My daughter loves it. Thanks for packing it well. Pat
- Sorry it took me so long to let you know about the plate. As you can guess I was extremely happy with it. It was PERFECT and my mother loved it. Thank you for all of the work that you did on this, and I GUARANTEE that anything else that I need on the lines of Rockwell will come from you! One way to find out if a person is a GOOD business person is from the outcome of any mistakes. And you handled this one with 120% satisfaction. Thank you for everything. I look forward to talking to you again. Christine
- Just wanted to let you know that I received the green sugar lid today and it is a perfect match with my green Madrid sugar bowl; so I couldn't be more pleased with my purchase! I have left positive feedback for you and I hope that you will do the same for me. It was a pleasure doing business with you. M.L.
- Hi Susie, I received the package today. Thanks so much! It came in perfect condition. My best friend, whose mother we ordered it for, was very impressed. She's not into the computer thing, and when I told her we could find the Barbie in the internet, she was very unsure and nervous. You completely changed her mind. Thanks again and I will definately be leaving postive feedback for you. Have a great Holiday!! Starbright Blessings, Chris
- The fabulous Limoges Christmas plate arrived today in fine shape, and I really like it! I am off to post positive feedback for you and hope you will have time to do the same for your trusty buyer. Let's stay in touch! Sandy
- I will most certainly consider buying from you in the future. I am interested in Marilyn Monroe items (as you could probably tell). Do you have any other items relating to her that I may be interested in? Thanks again! Heidi
- Hi, Susie, Received the doll on 12/16/99 and in excellent condition. Thanks so very much for your kind and prompt service and the quality of the merchandize. Sandy
- Received my plate in excellent condition!! Thank you much for great service....I'm really pleased with my purchase. Regards. JoAnne
- I received my package in such perfect condition. I have never had an item sent to me so securely packaged. I am very pleased!!! Thanx!!! Betsy
- Thanks - will be looking forward to recieving her - and appreciate the professional way you are handling this. Will gladly give you positive feedback. Pansy
- Just wanted to let you know that I received the Marilyn Monroe plate on 8/23. Thank you very much - it has been a pleasure doing business with you! J.M. from North Carolina
- The BIGGEST THANK YOU from Ella for her little (big) surprise. That is such a lovely gesture and so rare these days. Again thank you. She was so excited to open her parcel and just loves Jessie and Bullseye. Judi
- Thank you so much for all this info! I have dubbed you the "online auction queen"! You're great and I really appreciate you sharing your knowledge with me. R.K. from California
- I visited your web page and eBay sites. I really enjoyed looking at your listings. You really have a big business going. I bet it is a lot to keep up with. No wonder you are on the computer all day. L.H. Texas
- Success! I have received my additional three sterling silver plates in perfect condition, thanks again to your extra effort in safe packaging! I certainly do appreciate your providing me these so very beautiful collectable plates at such a great value! J.C. from Georgia
- I recieved my I love Lucy Doll yesterday and was very pleased. I thank you for taking such good care in packaging her. I recieved a doll previously from another company (not the same doll) and it was ripped open and the doll was missing, so I had to call and tell them and they had to send another. I was so upset by it. But when I recieved the doll from you yesterday I was so happy that it was packaged so safely and neatly also. I just wanted to thank you. Syreda
- Thanks--it got here on Friday, and she loved it. Appreciate the great service. Al
- I received the Evil Queen doll yesterday. It was in perfect condition. Thanks again. D.E. from Alabama
You don't know how very happy I am to get this plate, believe it or not but I have the whole set (very dear to me, a gift from my uncle) and my Puss In Boots plate was broken by accident and I really thought that my chances of replacing it was very slim to none and there you were on Amazon, how crazy that you had the one I broke. Thanks again for making me so very happy. J.N. from California
- Received 'bay boy' Tarzan today, and it is adorable. My husband jumped at the chance to make him 'preform' like a true man in the jungle. Many laughs! N.V from New Jersey
- I received my bowl today and it is more breathtaking than the picture could portray! I am so very pleased. I'm going to just look at it a couple days before I put the little Murano pieces in, but it is absolutely perfect. Much thanks! Feedback will reflect my pleasure. K.H.
- Thank you once again for all your help. Thank you for selling me Cruella Ruthless in Red. I will definitely not hesitate to contact you if I have any further inquires on purchases. It has been a pleasure dealing with you. Lynn
- I am sure I will be buying more items from you in the future as I really enjoy doing business with you. I have passed your website along to other friends of mine. J.D.
- I have been intending to write to you to tell you that I really enjoyed the 12 little salt shakers that had a "D" in gold lettering on them that I bought through your eBay listing. Santa gave 6 of them to each of our daughters in law and they were a great success. Santa is never predictable, and this was different from anything that they had ever received. So thank you for fun gifts that will be used for years to come. Linnell
- We received the Monon saucers to complete the sets. They are as perfect as the cups, and now have a place in the china cabinets. The packing was excellent. We have really enjoyed doing business with you. R.C. from Indiana
- Received the plates in this afternoons mail. Thank you for the quick service, they arrived in excellant condition. This is the first items we have bought over the internet auction. Hope all the sellers provide as great a service as you do. Chuck
- Item #114050623 Sonia Henie 1948 Program arrived safely. I am awed by the condition of this program. If it hadn't been taped into a scrapbook you could believe that it had been printed yesterday! Thank You! K.R.
- I received the Bunnykins mug today. It's just great, in perfect condition. Thanks for your great communication and responsiveness. J.P.
- Just received my plate today. It is so cute - colors are great! Looks so real. Thanks a bunch. It has been a pleasure doing business with you. Hope to check out your other auctions. Take care. B.M. from Virginia
- It was a pleasure doing business with you and I look forward purchases in the future. I will also pass along you site to others. J.B.
- The Barbie arrived in perfect condition. My son bought the box to the house and I my granddaughter made her mother come here as soon as I got home, which happened to be about 1 in the morning. She opened the box and her eyes told it all. Thanks for such prompt service and wonderful communication. L.S.
- Wow, the cobalt & ruby glasses arrived today in wonderful condition. I am very pleased. Thank you again for such great service. I hope to do business again. I hope I did not disrupt your family plans too much, & that you had a great holiday. C.N.
- I wanted to share with you that the Clark Gable mask was purchased for a dear friend. I gave it to her today and she actually wept she was so excited to receive this gift which she had been hunting for for years. Thank you so much for making it possible for her to receive this mask. J.D.
- Truly good advice. What a class act. (Response to article written for Ruby Lane.)
- I found several of these dolls available on Yahoo and Ebay, but in checking the sellers, I felt most comfortable trying to get this from you. J.M.
- Thank you very much for covering this special rate postage. I appreciate the discount very much. Delightful to do business with you. B.T.
- I received the doll today. Thank you for being so prompt in getting it mailed. I have recently had a very bad ordeal with one seller and almost didn't get the doll, as Amazon had to step in. I should have left BAD feedback on her but there wasn't enough room to say what I needed to say about her. She was from Hawaii. I will be leaving very good feedback about you and look forward to purchasing other items like this should you have them. I wish all the sellers were as nice and responsive as you. G.C.
- Thanks so much for your efforts in finding out the information on "Beach Babies". If and when this ever becomes available I would like to purchase from you....you have been so nice. Also, if you ever get the plate "Country Kitten" I would also be interested in purchasing this from you. V.J.
- Thank you for your excellent service. We are very happy with the prompt service and follow-up. This was our first "On line" shopping experence. Your web page and help from Yahoo made it painless. It was exactly what we were looking for. P.S. We will use your service in the future... N.P.
- Just wanted to let you know that I received the Barbies and they're in excellent condition! You did a wonderful packing job on them. Thanks again for them and for all your help & info! Y.B.
- I am 100% satisfied with my purchase and will say so in my feedback. It will be posted today, as soon as I send this e-mail. Thanks again! J.P.
- I have received the plate you sent with the postal information. Thank you so much, it was not necessary. It is lovely, please let me pay you for it or please keep the insurance money for the other plate. I can not thank you enough, I was recently scamed by a seller of an auction, your act of kindness renewed my faith in people. J.D-M.
- I have never left feedback before I have received the merchandise, but we have done business before and I know you are completely honest. J.B.
- I can already tell that I will be happy, you guys are great with customer service, I appriciate it, and i will be buying from you again. C.L.
- Susie, you have made my day! Thank you so much for your loving care and time. The two pieces you sent out today I am giving to the lady I both work for and consider a friend. She owns the Victorian Mansion/Bed and Breakfast where I work. The two pieces will hopefully be displayed in this lovely house and every time I see them, I will think of your kindness. J.H.
- I very much appreciate the lengths you have gone through to have these two items to me by Christmas. They are for my beautiful grand-niece who is in love with Toy Story 2 characters. Should they arrive in time, you can be assured that you made a four year old little girl very happy. M.G.
- What a suprise I had on Saturday to receive Tarzan! I was expecting to have to wait till my check cleared, thank you for being SO thoughtful. F.G.
- The merchandise that wished waiting reached today. As I thought it was a very pretty compote. Very much I am satisfied. Also, and that asked you to do it very kindly patiently I am thanking sincerely. Thank you very much!! Nice Christmas and please enter upon the new year when shines. C.H. - Japan
- Just wanted to let you know that I received the package yesterday. In great shape and smells good! ( I was unlucky twice with smoke-smelling items) My daughter is going to flip when she gets it. She has just recently seen the [Toy Story 2] movie and loves Jessie. Carries her doll around all of the time. Just wanted to let you know that your item will make my daughter's Christmas extra special. She will probably never put the bag down again! M.R.
- The "Thanks" are all for you for working so hard to be sure that I got that doll in time for Christmas! And your packing job was excellent! Not a scratch on anything!! Even my husband was impressed. I'd do business with you again in a heart-beat! J.M.
- The Barbies look great!!!! I really appreciate the extra care you took wrapping them!!! I really appreciate you hand picking these for me!!!! I'll look for your auctions again!!!! S.A.
- The ink well showed up today. Wow, Wow! Its awesome and if I could give you feedback for it it would be the bestest best. You are a fantastic shipper and the piece is beyond awesome. I have hidden it from my kids who love anything gothic looking. Needless to say, it won't be leaving our family. G.L.
- Although I was very sad that the post office did not deliver it to me in one piece, the transaction went smooth and person helping me was very kind and understanding....and with the smoothness of the transaction and the kindness I would buy from them again and will!! N.K.
- It came today! I am so pleased. It was so well-packed and arrived in perfect condition. Many thanks again- my daughter will receive this for her birthday. It is such a lovely plate- reminds me of my granddaughter when she was small. (Well, she's still small although she is just entering college next week) I am telling everyone about your site, and wish you lots of success with it. C.B.
- Just wanted to drop you a line to let you know that my sister-in-law received the cup and saucer today. She has already opened it and just loved it. So we did a good job, but couldn't have accomplished it without your help. You are so sweet. This was the easiest shopping I have ever done, without having to travel all over the city for just that RIGHT gift. S.V.
- I just wanted to thank you for keeping in constant contact with me and for the fantastic packing job you did. I've left you glowing feedback and you've earned it. I only wish they'd let you have more space, but I expect that's to keep people from rambling on and on about what a GREAT seller you are! E.D.
- I feel like I am very fortunate to have met you this way. It seems you have all your eggs in one basket and very experienced at what you are doing. I feel like I will have no problems dealing with you, as you seem sincere and will know what to do to take care of any situations that may come up. I like that. I felt from the very beginning of our transactions that you were someone that would be a pleasure to do business with. It is not everyday you come across a true and honest business person, especially in this type of situation at a distance. Sorry I am running on and on, I am just excited to have come across such a well mannered and well managed operation like you have shown me. N.P.
- I just wanted to e-mail you and let you know that we got the Barbie today in the mail. I was hoping that it would come today and it did and I was so surprised to open it and to find that you went ahead and wrapped it. Thank you for all you did and for making this possible! You went the extra mile to make sure we were satisfied and we truely appreciate it. A.H.
- Very timely, great price and just the item i was looking for. Thank for all the help hope to be buying from you again soon. J.M.
- Very good communication via e-mail.. Nice doing business here.
- Great place to shop! very helpful. Highly recommended. Great person to work with. Would always check with them first on any item wanted.
- Very helpful...did exactly what they said they would do. Follow-up on purchase unexpected, but welcomed. Great asset to whomever does business with this person. Very timely shipping. I received my order sooner than expected.
- I have dealt with many Antique dealers on the Web. But never have I met such wonderful caring Owners. This is a one-of-a-kind Antique Shop. I will surely be purchasing more wonderful items from this shop. Everyone needs to shop here!!! This shop is by far the best yet. I have shopped for many antiques through the Internet. This shop is by far the best. Just look around an ask questions. The shop owner will get right back with you. I have only praise for this shop.
- I would not hesitate to order from this business again. They are good for their word. I highly recommend them. She was wonderful to do business with.
- Great ordering experience with Susie. She helped out a great deal. We live overseas and the product got here in record time. Thanks again!
- Great doing business with you. Fast e-mail response. Easy to pay for the item.
- Very fast, efficient, friendly, very professional, would do business with in a heart beat. This merchant was fast friendly and delivered what was promised. Communication was great. A+.
- Very professional and business-like...top-notch. Would highly recommend.
- We were very pleased in buying our product thought this merchant! We not only got what we wanted but we got it in time for when we needed it and the representative were were working with even went beyond her duty to help us and make sure we were satisfied. I would recommend Susie to anyone wishing to purchase anything through this merchant. She was wonderful!!
- trojanhorse is one of the best sellers I have ever dealt with online. Her communication is lightning fast, as is her delivery and service. I couldn't ask for anything more.
- This seller has high integrity, is a fast and friendly communicator willing to answer questions and take the time to educate her potential customers. Communicates well and fast. Never wonder what's happening. Would like to purchase everything from this seller or someone just like them.
- I received my Snowman Salt/Pepper shaker set and Mini pink pitcher in the mail today. It had been carefully packed and arrived on time :) I am very pleased with my purchase. This was the first time I had ever purchased anything online and Susie (trojanhorse1) was so kind, patient and so very helpful to me...Thank You!!! This is the kind of service that keeps people coming back. You are simply "Outstanding". Thanks Again :)
- Product arrived on scheduled date and was packaged with great care.
- The merchandise was delivered when they said it would be. It was packaged very well and delivered safe. Very easy to do business with.
- I received my "Beautiful" Imperial Compote by UPS yesterday, just 3 days after it was mailed. It was very nicely packed, and the customer service was outstanding. Thank you very much :)
- Smooth transaction, excellent correspondence, packaged extremely well, very fast delivery, fantastic product, would definately buy from again.
- All I have is good things to say about Susie. She was very helpfull in everyway possible. Went out if her way to help me. I recomend this site highly. Couldnt ask for nicer people if I wanted too. Wish everyone could be like Sue...
- A wonderful on-line buying experience! No problems & fast responce & shipping! GREAT folks, TRUSTWORTHY & SUBERB Customer service, Thank you Susie
- Items were in better condition than expected. Shipping was prompt and arrived in perfect condition. Emails answered within minutes---not hours or days. The best web shopping expierence I've had to date!
- Trojan Horse Antiques & Collectibles have a great service. From the variety in items they sell, to the prompt response to qiestions, and a timely delivery of product, they are EXCELLENT!!
- This merchant was a pleasure to deal with. The merchandise was beautiful and exactly as described. The packaging was outstanding, and they responded to my questions via email within 18 hours or less. A class act!!!
- Susie was a delight to deal with and helped me a great deal. The merchandise was delivered unbelievably fast and beautifully packed.
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