Business Hours
The online shop is open 24 hours a day, 7 days a week. However, as a family business, we are not available around the clock. For the most part, we keep "normal" business hours Monday thru Friday. We are generally out on weekends, go on buying trips at least twice a year, and are closed during major holidays to spend time with loved ones. Orders and e-mail are answered as promptly as possible, although it may occasionally take extra time for us to get back to you, depending on the circumstances. When you contact us, please keep in mind that we are in the Pacific Time zone.
In our absence from the shop, there is the possibility of duplicate orders, as our shopping cart cannot track inventory. If more than one person orders the same item, the first order will take precedence. Any subsequent orders for that item(s) will receive a full refund when we return to the office. This rarely happens, but please accept our apology if it does.
Postage rates quoted in our listings are for USPS Parcel Post in the continental USA only. This includes Delivery Confirmation and may also include insurance, depending on the value of the item. Air and international shipping are available upon request -- additional charges will apply. If you are located outside the continental USA, please do not use the shopping cart to make a purchase..... it is not configured for international postage rates. If you require air or international shipping, please by e-mail to order, or use the Manual Order Form located on each shopping page. International orders incur an additional $5 handling fee to cover the cost of processing customs forms.
Shipments are sent once a week, every Friday. In order to keep our shipping costs as low as possible, we are now only making ONE trip to the Post Office each week.... on Friday afternoons. Doing this saves us a lot of time standing in lines at the PO, and we are also saving gas by only making one trip per week, as we are in a rural location about 20 minutes away from the Tehachapi Post Office. If you have concerns about our shipping schedule, please before placing an order.
One last note.... all sales are final once the item has been shipped, so please be sure to ask questions and request additional photos if you would like to see them. We try to include everything we know about an item, and are as thorough as possible with descriptions, be we aren't experts on every collecting topic. If you are uncertain about any item we're selling, and need to know more, please write to us before placing an order. All item quantities should be assumed to be one, unless the listing specifically states that multiples are available.
QUESTIONS? .
